Customer Testimonials
The personalized service and courtesy was very much appreciated!
they were great ! the service department really helped me out ! anymore work i need i will be going back there !
Tyler, Javier, and Celia were amazing! They kept and keep going the extra mile for me. Just really want to thank Queen Celia too for all of her deep diving for me! So appreciated. What a team!
Fixed my car the same day under warrant. Fast and easy.
Good experience but pricey.
Excellent service, loved the video of my car pointing out the issues. Had not received good service from previous shop so Mazda had to fix the problem. Very professional and helpful
Both service manager and service rep, Hugo and Sebastián, respectively, were fantastic! With the master mechanic, Mark, they explained everything I needed to know to carry on with my driving experience. They were all very personable, respectful and clear in the discussion regarding my oil leak. Great service! Thank you guys!
Excellent customer service
Came in for a routine service for my 2025 Mazda. I had an appointment and they greeted me as soon as I drove up and checked me in. Told me about what they were going to perform and how much it would be (ended up being $10 less than what they quoted which is always a pleasant surprise). The waiting room was comfortable and they had home on my way in no time. I know a lot of people are hesitant to go to the dealership for service but this was my first time and honestly it was a great experience.
Luis was great and everyone I ran across was very friendly. Nice interactions go a long way in my world. Thank you! I did ask for the courtesy car wash but that got overlooked or perhaps not enough available help that day. Not a problem for me.
Very nice was able to use service contract from Florida
The team was very efficient in checking out my Mazda. Unfortunately I will not be able to have the repairs made. The vehicle has a value of $3500 and the repair estimate was $5100. It is a 2014 Mazda CX5 that I purchased from you new in 2014. It has been a real reliable car and went 195,000 miles with no major problems
There was a recall on a part, they got my car fixed and back on the road.
The Service department had my back more then Mazdas. Even though I bought my 2016 Mazda 100 miles away, from a ford dealer. They took care of a major problem. Thanks Jeffrey S
Santa Maria Mazda Nissan made it very easy to schedule and book my oil change and tire rotation. And I liked the fact that they send you a video showing you the procedures that they went through. I would recommend Santa Maria Mazda service center.
I cannot express how excellent these people are. The service department does an amazing job. If you own a Mazda, have it serviced here. They're great people, super nice and they know what they're doing. If you want a positive experience while getting your Mazda serviced, do it here!
Hands down best vehicle purchase of my life. Truly amazing management and sales team. I recommend people to go see Bentley at SM Nissan/Mazda to your next car or truck.
My drive the car to your shop and told me he had an excellent experience.
Santa Maria Mazda service department was confident and friendly
WONDERFUL customer service! I recently bought a newer Mazda from another dealership and my engine light came on. I took it to Santa Maria Mazda and I couldn’t have asked for a better experience. Luis was my Service Consultant and kept me updated and informed at all times. I had a hassle free experience. I am so appreciative of the professionalism and transparency from the Santa Maria Mazda team!
Great service and customer care. Happy the way everything went for my service.
Staff was very professional. Building was clean and orderly. I had some recall work done on an older car. They repaired it promptly with no questions or push back. Always greeted with a smile, in person or over the phone . Thank you for all the effort and hard work.
I had a very positive experience!
They were professional and timely. The waiting room was clean but the WiFi was awful.
They were very attentive and covered every concern and issue with my vehicle . Great service
Shopping for a new car brought us to Santa Maria Mazda and we have to say that our experience here was the best of the many car dealers we visited! Javier Nunez spent a good bit of QUALITY time with us, answering our questions and explaining what we needed explained. His knowledge of every aspect of the vehicle was amazing and his excellent salesmanship included honesty, listening and great communication skills!
Very fast and efficient, like the video very much, Courteous and helpful
Worth the $$ for excellent diagnostics and quick repair of 2010 Mazda 6 horn fix.
It was easy to make an appointment and I was impressed with how the service process went. I was quickly checked in and the technician took my car in right away. The issue was diagnosed and fixed. Then a vehicle inspection was performed and a video sent to my phone. Luis, who checked me in explained the results and I was on my way . It was a very efficient and easy process. Awesome! Thank you
Great
I was pleased with the service. It was timely. They did what they said they were going to do. It was not overly expensive. I have no complaints. I would recommend them and I will go back there again.
Professional, Courteous, friendly.
Reasonable price, quick service. Service video was a nice touch.
Brought my mazdaspeed3 in because the blower motor went out.. It took about 2 weeks but was finally resolved for which I'm thankful for. Unfortunately my backup camera that I installed now doesn't work..
Fantastic communication every step of the way. Loved the video explaining what needed to be done. Work done in record time. Highly recommend!!!
Easily scheduled an appointment by calling the dealership. There was good communication and I received updates about the service/problem with my vehicle. Everyone was nice and friendly and I appreciated that packages/extra services were not pushed on me because I didn’t need anything other than my check engine light to be fixed
Fabulous experience at the dealership. Service writer was very attentive to details. Sales Managers were very impressive also. They showed me all the new model cars while I waited . Now I have something to look forward to on my next purchase.
I was traveling and two young men . I believe one of them was named Sebastian. Took great care of me. I would highly recommend this service department!
They were able to work us into their schedule last minute, I waited for the repairs to be completed. Ended up being ext warranty work, what a blessing! Professional dealer with video from mechanic. Definitely use again.
We purchased a 2025 CX50 Hybrid. Dago and his team were an absolute pleasure to work with. Straight shooting and really wanted to find a solution that worked best for both of us. Mazda has always been a great company and reliable car and this experience continued to solidify it!
Our key got wet & shorted out while on vacation. Santa Maria Mazda took care of us with a new key & programming in about an hour after just showing up. Bravo!
My only experience is at Mazda dealership. My salesman Javier is hands down the best in the business.
Extremely helpful and honest. The rental car option saved my ability to go to work when the parts needed more time to arrive. Super helpful staff.
Best service experience I have had at a dealership!
Easy and quick.
Great experience. Loved the videos of the car being worked on.
The only place to go for a Mazda. I got my grandpa into a cx5 in 2017 and he keeps going back, and I’ve purchased with them twice. The best service, and Javier is the guy to see! You will not be disappointed. I will happily drive 2 hours out of the way to purchase a car here, it’s just a five star experience
Great, no pressure and laid back dealership! Extremely transparent with their pricing, no surprises or crazy fees. Shoutout to Pablo, who is a great salesperson and managed to get me a limited edition MX-5. Extremely easy to work with and easy to get ahold of. Financing process was easy, finance manager was very transparent, took his time explaining all the numbers making sure all is clear and there are no questions. There was also no pressure whatsoever in terms of add-ons etc.
Can’t say enough good things about Santa Maria Mazda, especially Luis who was friendly, responsive and extremely helpful. We came in for an oil change and to diagnose a mysterious noise coming from the rear during braking. After completing the oil change, all-systems check and a tire rotation, the mysterious noise was gone! The cost was very reasonable. Despite living an hour away, we will be sure to bring our cars to Santa Maria Mazda in future.
Great experience having my car serviced at Santa Maria Mazda. They showed me with a video everything that needed to be done and provided a written copy as well. I was able to get an appt quickly and the service took exactly as long as they said it would. They also had a free shuttle to take us and pick us up from a local cafe where we wanted to wait while the car was serviced. Top notch service! Highly recommend.
I live the real time video that was sent to me while the service was being done.
Friendly, efficient, and quick to get the job done. Very nice facilities.
Went in to Santa Maria Mazda for a valve cover gasket and the service team was on point like always . They gave me a great price on parts and labor and I was out of there pretty fast . Been a Mazda owner for about 8 years now and every time I need work done , I suggest you go and check out Santa Maria Mazda . They have plenty of new and used cars and all sorts of models if you are looking for a new car . Great job Mazda technicians and thank you.
Check in and Customer service representative were professional and nice. The only reason this is not a five star review is because my car was not shifting properly and I thought it would’ve been test driven for a diagnosis as well as scanned. The mileage in and the mileage out were exactly the same, which means no one test drove it.
Excellent service completed on time and with a video confirmation.
Timely and informative
Brought my car in for an engine light check. Was immediately approached and signed into my appointment. They saw my car within the hour. I appreciated the video update. Overall great first experience!
Easy to schedule & clear communications. Really appreciated getting a video with thorough description of the condition of my vehicle after the service. They took care of two recall items while I was there too and saved me a lot of time. Regular maintenance service was quick and allowed for me to stay in the area and wait.
I took our new CX-5 in to get the ceramic coating and the trailer hitch installed (two separate instances). Each time they provided a loaner for me to use in town. I live an hour away but still needed to go to meetings in Santa Maria so this was a great help.
The icing on the cake was a text message letting me know it was ready for pickup once that trailer hitch was completed and a video presenting our car with the new addition installed.
In my opinion that's a great use of technology and top notch customer ... Read More Google - May 18, 2025
Excellent
Santa Maria Mazda made the car purchasing a breeze. Billy was a great salesman without the typical car sales tactics. He answered my questions - didn't push me into product I didn't need. I did the preapproval online and paperwork was complete in 30 minutes upon arrival. He also spent a significant amount of time after purchase showing me how to utilize car features. I would highly recommend this team and dealership.
This dealership and all of the people working there are absolutely the best! We are currently traveling all over the country in our SUV and we woke up to a dead battery at our campsite. We scheduled an appointment with Santa Maria Nissan/Mazda and made our way to the dealership to see what the problem was. They took us in immediately and has us on our way quickly. We highly recommend this dealership for all of your car service/car purchasing needs!
Santiago and Hugo were very helpful in the service department. I am appreciative of all their help. Thanks again!
The final cost was LESS than quoted. How often does that happen? Would recommend!
Very happy with the service
impeccable service clean meat friendly so fast I couldn't believe they were done with this my service as fast as they were they installed the rear windshield wiper and they did it in 10 minutes. this was a fabulous experience highly recommend !
These guys were so prompt and courteous. I like when the employee who was going to do the repair came out and explained what he was going to do. Great experience.
Javier and Tyler were terrific. They were extremely helpful and presented a very welcome atmosphere for us. Javier helped us to pair our phones and taught us a lot on how to and navigate the electronics. Great service!
Amazing service department! They texted a detailed video of the entire inspection and services of my car. Very professional!
Well done! Fast, helpful and friendly.
Very prompt and professional.
Was a simple recall fix for my car but staff was flexible (I arrived early and they started working my car early), very courteous and helpful and would recommend them. They even provided a quick video at the end of the service showing that they checked my vehicle throughout and topped off my fluids!
Well ..Coles SLO always washed my previous Mazda after a service. AND the service manager delivered the car and asked if I had any questions about my new purchase.
The service was great but your lobby choice of tv (Fox News) was too much. Recommend a more neutral channel that serves all guests
Had a great experience buying here. Communication was great from my initial inquiry to the day I picked up my vehicle. The process was seamless, and I felt my questions were answered every step of the way. 100% would recommend.