Customer Testimonials
Very prompt and professional.
Was a simple recall fix for my car but staff was flexible (I arrived early and they started working my car early), very courteous and helpful and would recommend them. They even provided a quick video at the end of the service showing that they checked my vehicle throughout and topped off my fluids!
The service was great but your lobby choice of tv (Fox News) was too much. Recommend a more neutral channel that serves all guests
Had a great experience buying here. Communication was great from my initial inquiry to the day I picked up my vehicle. The process was seamless, and I felt my questions were answered every step of the way. 100% would recommend.
The best place you could ever go to buy a new car. They are honest fair and have your best interest in mind. I would never go anywhere else. Santa Maria Mazda is the best.
Got my car serviced & there was some good service.
Oil change service was great. Technician provided video showing the systems checked. Everyone was friendly, helpful, and professional.
Exceptional service! So happy I found my perfect car here with SM Mazda. Huge shoutout to Julian who was brilliant!!! Highly recommend choosing Mazda for your future car and asking for Julian! The entire experience was great and everyone at Mazda was so lovely and helpful!
Good and timely service.
Fantastic service and staff. Worth the 45 minute drive.
Michael at Mazda recorded a video of the work he did AND I was loaned a car while Michael worked on my vehicle. Pablo who sold me the car is amazing. He went above and beyond for me. It takes alot to impress me. Mazda of Santa Maria definitely did. I’ve had a great experience As long as I get my loaner car while they work on my vehicle and I get a video summary. I will continue to go back. 10/10 recommend. I love my convertible! One thing. There is a girl there that answered the phone on speaker ...
I am extremely happy with my service at Santa Maria Mazda par excellence and the video really a nice added feature. I can go by the visual and it helps knowing what the outcome is from the service. Thank you
Fantastic customer service. Luis, the service rep was great to deal with and helped us with professional attitude and knowledge. Thanks again.
Great dealership. Knowledgeable sales team. Upfront pricing no runaround or game playing.
Just moved to Cali and bought a used 2015 Mazda that mostly seemed to be a reliable purchase however, owner said it sat a few years so we knew there was dry rotting rubber parts etc. Typically I don’t take my car to the dealership service center as the prices tend to be way more expensive but I was on a time crunch and wanted things done right so I didn’t have to worry on the road. The Mazda service center was tasked with many repairs and to my surprise had everything on hand. They were able to complete ...
Software recall & reset taken care of efficently. Oddly though, they did not wash the car after service, because they said 'Mazda. owners do not loke their cars to be washed' which is bs. They washed the car!
I have nothing but great things to say about Mazda of Santa Maria. Paul and Pablo in sales were excellent and went above and beyond to help me find a vehicle as well as answer questions and provide assistance for service appointments, etc. The Mazda service department is top-notch. Their service advisors are extremely polite and courteous. Can honestly say I’ve never had a bad experience there and would highly recommend them for anyone interested in a Mazda.
Enjoy the driving experience with the Mazda brand. This is my third Mazda with Santa Maria dealership. Professional , courtesy and provide outstanding service .
Always a great experience. The employees are so friendly. I highly recommend Santa Maria Mazda.
Visited the Santa Maria Nissan/Mazda, as soon as you enter the show room, we were greeted by such wonderful, and devoted staff whose mission was intended to make our visit a most fulfilling and memorable one. They are truly top notched and professional at every angle of the business. Many thanks to the wonderful expertise and professional care we received during out visit. My wife and I have become loyal fans of Mazda for life.
I had a very positive experience with Santa Maria Mazda. I love how they took a video of my car and sent it to me by text.The service reps are very friendly and upfront about pricing.Big changes since the last time I took my car here 3 years ago! They got my oil change done in about an hour total. I will use this Mazda dealer again after recieving great service.
My experience was fantastic! Staff and service is wonderful. Luis is an angel of helpfulness. I’m so happy every time I need to get my car serviced because I know I’m going to be taking care of perfectly and they even wash my car at the end who could ask for more
Everyone is so nice and helpful. And the service was fast and efficient. Love this team.
Incredible - considerate and caring. I couldn't ask for a better health care provider for my car!! Fantastic service and so understanding. Budget oriented and solution-driven. The best dealership in a 100-mile radius always goes the extra mile to make one feel seen and understood and shares accountable videos of what precisely the mechanic is working on for full transparency.
Great experience from booking to finish. Booking was simple and fast and there was a lot of availability. Actual appointment was quick and informative. Inspection of the vehicle included a video going over what was looked at and what condition the car was in. There were a couple of recommendations for servicing which they were able to take care of the same day and everything was reasonably priced.
recall work done quickly
Very friendly people from arriving to the end of service. Clean, kid friendly waiting room for customers. I honestly felt I was in my living with my grandkids playing, relaxing. Thank you Miss Cynthia & all Mazda team for you kindness & smiles.
Great communication and service
55 minutes from arrival to driving off the lot after an oil change, oil filter, coolant flush and fill, tire rotation, inspection, wash and dry, meeting with service tech and payment. Pretty incredible.
I was helped by Pablo Rodriguez. He gave me a good test drive and I purchased a car from this dealership. Pablo was very helpful and responsive when I had questions. He is respectful and cares about his customers. Tyler Wise, the finance manager was very helpful and really worked hard at getting me the best rate. I had been in an accident and always knew that I would get a CX5. I just wasn’t that familiar with the carbon edition. There were a few disappointments but that was mostly my fault. When I realized my car didn’t ...
They’re very nice and helpful thank
I purposely choose Santa Maria Mazda for maintenance of my car over my South Coast local dealer because of the professionalism, thoroughness and personal attention I receive from its employees. I especially appreciate the mechanic’s video showing and explaining what my car needs during the inspection or service. Every aspect including check-in, shuttle service, video, answers to questions and the performance of my car consistently give me the confidence that I brought my car to the right place.
Repair of a bad caliper was taken care of efficiently under warranty. However, I was not told (until I arrived to pick it up) that a rebuilt caliper was used as a replacement (to make the repair more timely). I was not told until the car was brought out to me to drive home. I was not given the option of choice. But, their service center and staff are excellent!
Very great customer service and friendly.
Excellent customer service
Great friendly service!
Pleasant, knowledgeable professionals in every way! Timely service, and they answered all my questions and concerns.
Costco pricing followed, and Celica a great salesperson. Great lease deal to take advantage of fed tax credit as credit up front. Would recommend if buying Mazda
I love my Mazda and its continued care is of utmost importance. Santa Maria Mazda has always been professional, courteous, and very knowledgeable. I love receiving a detailed video of all repairs, plus a detailed report on potential future concerns. The staff is very helpful and courteous. I will continue to use Santa Maria Mazda for all future maintenance and repairs.
Great service. Clean, efficient, professional. I love the video depicting what was done to my car. What a great idea. Dropped off at home then picked up later to obtain my car. They even rubbed out some scratches on the tailgate.
Great communication, honest, and timely.
Great service done on time and cost was as promised. Highly recommend there service department!
This had to be the easiest car I ever bought, I didn’t spend hours in dealership, salesman and finance person were awesome ..a very memorable experience.
They are always super professional! Very kind and informative staff. Love going here for all my cars services.
Thank you I was very please with the service .
Very professional
I was visiting my son in Pismo Beach from Bakersfield, and my car broke down. After two days of trying to diagnose it, we had it towed to the Santa Maria Mazda dealership, where they went above and beyond to help me. After diagnosing it, they immediately fixed the problem. I love that they sent me a video of the mechanic explaining step-by-step what was wrong with it. Thank you so much Luis and Hugo for top-notch customer service and our mechanic who was so awesome! I happily give you a five star rating and will come back to see ...
The best experience I have ever had at a dealership. 💟
Sebastian was very helpful. I appreciated his sincere concern & understanding for my car situation and his quick follow up to help me find additional resources to address my particular car situation.
I am always pleased by the thorough inspection my car receives at SM Mazda. Providing a video of all check points being done is very reassuring. I always get the best customer service at Santa Maria Mazda Service Department . Thank you
Wonderful experience! I’m not from the area, was visiting Morro Bay and had a brake issue (on a Sunday, of course!). Made an appt for next morning, then I called and they were able to get me in earlier. Part was ordered and installed next day. And they washed my car! I haven’t had a dealer do that in years!! I am so grateful for all the little things they did to help me out and all the employees who were part of it. Service advisor Luis, and the mechanic/techicians…thank you.
It’s amazing how technology is now. You recording the inside of my car an explaining what is going on and what your doing is incredible. I love it. This a place I will continue to go to service my car. Thank you.
Appointment scheduling online was fast - my appointment was within 2 days of the booking. Mind you, I booked late on a Saturday for an early Monday morning slot. I got the 1st time slot and after an hour, already got notification that my car was ready. The most amazing feature of their notification is the video attachment of my car with their detailed inspection/report! I was also able to share the video with my boyfriend/co-owner. Definitely on our cool list! Plus their staff are courteous and thorough! Back track 6 months ago when we bought our car… sales person ...
Great service! I bought a car for my daughter’s first car and the Fourth of July special was awesome!
Always ensure the best service and any concerns you may have.
Easy to get an appt, fast and friendly service.
Consistently good experiences having my car serviced here. Good communication, fast service and pleasant people. I have to drive an hour and a half to get to Mazda, but worth the service.
Great service!
The technicians were very diligent in diagnosing our vehicles problem. Their shuttle was very helpful w good drivers and professional. We are grateful for Santa Maria Mazda and appreciate their online appointment option. Thank you!
The customer service team was wonderful. The technician that worked on my car went above and beyond to show me some features that my car has that I didn’t know about. I would very highly recommend the service department. They even washed my car for me… 😊
Great customer service! They efficiently took care of doing the service I needed. Drove me to and from COSTCO at my convenience then transferred my purchases into my car for me! I received a $10 discount on my bill for having to wait a bit for them to pick me. They did all this with kindness. I left very happy to be treated with respect and concern for my wellbeing. It is rare to fine this kind of great customer service today.
They always do a great job explaining everything to us and the video they send is very helpful.
Friendly staff and great service.
Staff was courteous, work was performed quickly and everything was explained thoroughly
Paul was extremely knowledgeable about the vehicle.
Straight forward approach for my vehicle’s first oil change and inspection. Service adviser Ramirez was professional and inquired if I had any questions. She reminded to keep to my service maintenance schedule.
Great customer service, informative, clean lobby with coffee and job well done. What more can you ask for.
I was very pleased of the outcome of my visit ! Everyone was very helpful and Courteous. Jacob my sales rep was the bomb!!!! I highly recommend him to anyone. Thank you for getting me into my new truck !!! I love it 🥰
I just purchased my Mazda 6 here and I love it. These guys made the experience great and were easy to deal with. They never pressured me and thats the reason I went back and bought. I never thought buying a vehicle could be this easy. These guys changed my mind about car dealerships. This is the way to do business! Ill be coming back here for my next one in the future!